1. Publisher and acceptance
Kisalu is published by Execut S.A.R.L, a company under Congolese law based in Kinshasa, Democratic Republic of the Congo.
By creating an account, ticking the acceptance box or using Kisalu, you agree to this contract. If you do not agree, do not use the service.
You must be at least 13 years old. If you act for a business, you warrant that you have authority to bind it.
2. What the service does
Kisalu connects the public with service providers (tailoring, transport, teaching, trades, and more) in the DRC and internationally.
Execut S.A.R.L is not a party to contracts between a client and a provider. Prices, timing, quality and performance remain the provider’s responsibility.
The service is offered on the public website and the Android app. Features (messaging, subscriptions, sponsoring) may evolve.
3. Account and registration
Registration is mainly by phone number, verified with an SMS code (OTP). You must provide accurate information and keep it up to date.
You are responsible for your device and the codes you receive. Report unauthorised use through the contact form.
One number may be used for one account. Execut S.A.R.L may refuse, suspend or delete an account in case of false information, fraud or breach of these terms.
4. Public users
You may search for providers, view profiles, leave honest reviews, send messages and save favourites.
Reviews must reflect a real experience. Defamatory, misleading or off-topic content may be removed.
5. Providers
To appear in the directory, a provider completes a profile (identity, location, services, photos) and goes through validation. A paid subscription may be required under the current offer.
The provider remains solely responsible for their information, prices, work and compliance with laws applying to their activity.
Sponsoring and ads are optional paid services, billed according to the rates shown in the app.
6. Content
You keep your rights in the texts, photos and files you publish. You grant Execut S.A.R.L a non-exclusive, worldwide, royalty-free licence to host, display and distribute them on Kisalu for as long as needed to run the service.
Prohibited: illegal, hateful or infringing content, child sexual abuse material, spam, impersonation, malware.
We may remove content or accounts after a report or review.
7. Payments
Subscriptions, sponsoring and some ads are paid through the methods offered (operators and payment providers). Prices are shown in the relevant market currency.
Execut S.A.R.L does not store full card numbers. Processing is handled by the payment provider. Unless mandatory law says otherwise, consumed subscription fees are not refunded.
8. Availability and liability
We aim for continuous service but do not guarantee there will be no interruptions, errors or data loss linked to networks, SMS or third-party providers.
To the extent permitted by law, Execut S.A.R.L’s liability is limited to direct damages and, for paid services, to the amount paid in the previous three months.
Kisalu is not liable for disputes, delays or damage arising from a job between a client and a provider.
9. Termination
You may stop using Kisalu and request account deletion via Contact us or in-app settings.
We may suspend or terminate access for serious breach, security risk or legal obligation. Clauses that should survive (intellectual property, limitation of liability) remain in force.
10. Governing law
This contract is governed by the law of the Democratic Republic of the Congo. An amicable solution will be sought before any action.
If a clause is invalid, the others remain. Execut S.A.R.L may update these terms; the date at the top of the page prevails. Continued use after publication means acceptance, unless mandatory law says otherwise.
11. Contact
Questions about this contract: Execut S.A.R.L — Kisalu, via the contact form on the site or in the app, or the email published in site settings.